NK Marine Solutions UK Ltd is a company registered in England & Wales, trading as NK Marine. We supply ship chandlery, provisions, bonded stores and related marine products to vessels, trade customers and consumers across the UK and European ports.

In these Terms:

• “Goods” means the products listed on our website or in a quotation issued by us.
• “Order” means your request to purchase Goods from us.
• “Contract” means the legally binding agreement between you and us for the sale and purchase of Goods.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Business Customer” means any customer who is not a Consumer, including vessel owners, operators, agents and trade accounts.

Some rights described below apply only to Consumers. Where a clause applies solely to Consumers or solely to Business Customers, this is stated. Nothing in these Terms affects your statutory rights.

To place an Order you must be at least 18 years old and legally capable of entering into a binding contract. Certain Goods — including alcohol, tobacco and bonded stores — carry additional age, licensing or customs restrictions and may only be supplied to eligible purchasers.

If you create an account with us, you agree to:

• Provide accurate, current and complete information, including vessel and port details where relevant.
• Keep your login credentials confidential and not share them with third parties.
• Notify us immediately at [email protected] if you suspect unauthorised use of your account.
• Accept responsibility for all activity carried out under your account.

We may suspend or close an account where we reasonably believe these Terms have been breached, where information provided is false, or where there is suspected fraudulent activity.

We take care to describe and photograph our Goods accurately. However:

• Images, packaging and labelling are for illustration. Actual products, batch labels and pack sizes may vary, particularly for provisions and manufacturer-supplied stock.
• Colours may display differently depending on your screen or device.
• Weights and volumes are approximate where stated as such and are subject to normal manufacturing tolerances.
• Product listings do not constitute an offer to sell — they are an invitation to treat.

All Goods are subject to availability. If an item becomes unavailable after you place an Order, we will contact you to offer a suitable alternative, a partial dispatch or a full refund of the affected item. We reserve the right to withdraw any product from sale at any time.

Prices shown on the website are in pounds sterling (GBP) unless otherwise stated, and are correct at the time of display. We reserve the right to change prices at any time before your Order is accepted.

• Unless clearly marked otherwise, prices include UK VAT at the prevailing rate where applicable.
• Delivery charges are shown separately at checkout and are added to the total.
• Ship stores, bonded goods and exports may qualify for zero-rating or duty relief subject to correct documentation being supplied by you or your agent. It is your responsibility to provide accurate vessel, voyage and customs information.
• For deliveries outside the UK, import duties, taxes and clearance fees may be payable in the destination country. These are your responsibility and are not included in our prices.

If a pricing error is obvious and could reasonably have been recognised as a mis-pricing, we are not obliged to supply the Goods at the incorrect price. We will contact you to confirm whether you wish to proceed at the correct price or cancel the Order.

When you place an Order, you are making an offer to buy the Goods. The Order is accepted — and a Contract is formed — only when we send you a dispatch confirmation, or, for chandling supply, when we issue a written order confirmation or delivery note.

An automated order acknowledgement email confirms that we have received your Order; it does not by itself constitute acceptance.

We may decline an Order where:

• The Goods are unavailable or discontinued.
• Payment authorisation is declined or cannot be verified.
• A pricing or description error has occurred.
• Delivery to the requested port or address is not practical or permitted.
• Licensing, customs or age-restriction requirements are not satisfied.
• We reasonably suspect fraudulent activity.

If we decline an Order after payment has been taken, we will refund you in full without undue delay.

Payment is due in full at the time of Order unless you hold an approved credit account with us.

• We accept the payment methods displayed at checkout. All card payments are processed by PCI-compliant third-party providers; we do not store full card details.
• Where an approved trade account is in place, invoices are payable within the agreed credit terms stated on the invoice.
• We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
• We may suspend further supply while any account remains overdue.

Goods remain our property until payment has been received in full (see clause 11).

We deliver to addresses across the UK and to selected European destinations. Available options, costs and estimated timescales are shown at checkout.

• Delivery estimates are given in good faith but are not guaranteed. We are not liable for delays caused by carriers, customs, weather or other events beyond our reasonable control.
• You must ensure someone is available to receive the delivery and that access details provided are accurate.
• Failed deliveries caused by incorrect address details, refusal of delivery or absence may incur a re-delivery charge.
• Where a delivery is significantly delayed, Consumers may treat the Contract as at an end and receive a full refund in accordance with their statutory rights.

Please inspect your delivery on arrival and report any shortage, damage or discrepancy to us within 48 hours where reasonably possible.

The following additional terms apply to vessel supply, chandling and bonded-stores orders:

• Requisitions should be submitted with sufficient lead time before the vessel’s ETA. We will confirm feasibility in writing.
• You or your appointed agent are responsible for providing accurate vessel name, IMO number, berth, ETA/ETD and any port or customs documentation required.
• Deliveries are made to the agreed quay, gangway or nominated agent. Handover is deemed complete on signature of the delivery note by the master, duty officer, agent or their authorised representative.
• Where a vessel departs early, shifts berth or is not accessible at the agreed slot, standby, re-delivery, storage and demurrage costs may be charged.
• Bonded and duty-free stores are supplied strictly in accordance with HMRC and local customs regulations. Seals must remain intact until the vessel is outside territorial limits where required.
• Claims for shortage or damage on chandling deliveries must be noted on the delivery note at the point of handover.

Consumers. Under the Consumer Contracts Regulations 2013 you may cancel most online Orders within 14 days of receiving the Goods, without giving a reason. You then have a further 14 days to return the Goods. Refunds are issued within 14 days of us receiving the Goods back, or evidence that they have been sent.

The right to cancel does not apply to:

• Perishable goods, chilled and frozen provisions, and items liable to deteriorate rapidly.
• Sealed goods unsealed after delivery where return is not appropriate for health or hygiene reasons.
• Goods made to your specification or clearly personalised.
• Bonded stores and duty-relieved goods once delivered to a vessel.

Returned Goods must be unused, in their original condition and packaging. Unless the Goods are faulty or misdescribed, you are responsible for the cost of return.

Business Customers. Orders may only be cancelled or returned with our prior written agreement. A restocking charge may apply, and special-order or bespoke items are non-returnable.

To start a return, contact [email protected] with your order number.

If Goods arrive damaged, faulty or not as described, contact us as soon as possible with your order number, a description of the issue and photographs where relevant.

For Consumers, the Consumer Rights Act 2015 gives you the right to a repair, replacement or refund where Goods are not of satisfactory quality, not fit for purpose or not as described. In particular, you may reject faulty Goods within 30 days of delivery for a full refund.

For Business Customers, defects must be notified within 7 days of delivery (or within 48 hours for provisions and perishables). Our liability is limited, at our option, to replacing the Goods or refunding the price paid.

Where Goods are returned as faulty, we cover reasonable return postage costs. We may inspect returned Goods before issuing a remedy.

Risk in the Goods passes to you on delivery — that is, when the Goods are handed to you, to your nominated agent, or left at the delivery address or vessel in accordance with your instructions.

Title (legal ownership) in the Goods does not pass to you until we have received payment in full for those Goods and any other sums then due to us.

Until title passes, you must store the Goods separately, keep them identifiable as our property, and not dispose of or encumber them. We may recover Goods for which payment has not been made.

You are responsible for ensuring that the Goods you order are suitable for your intended use, vessel type and operating conditions.

• Follow all manufacturer instructions, safety data sheets, storage temperatures and use-by dates.
• Safety equipment, chemicals and technical products must be installed, stored and used by appropriately competent personnel and in accordance with applicable regulations.
• Where a manufacturer’s warranty applies, it is provided by the manufacturer and passed to you in addition to your statutory rights.
• We give no warranty that Goods will comply with the laws or standards of any country outside the United Kingdom unless expressly agreed in writing.

Improper storage, handling, installation or use will invalidate warranty claims.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded — including a Consumer’s statutory rights.

For Consumers. We are responsible for loss or damage that is a foreseeable result of our breach of these Terms. We are not responsible for loss or damage that is not foreseeable, or for any loss arising from your use of the Goods for business purposes.

For Business Customers. Subject to the paragraph above, we shall not be liable for any loss of profit, loss of business, loss of charter or hire, vessel delay or detention, loss of contract, loss of anticipated savings, or any indirect or consequential loss. Our total liability in connection with any Contract shall not exceed the price paid for the Goods giving rise to the claim.

All content on nkmarine.co.uk — including text, graphics, logos, product photography, page layouts, icons and software — is owned by or licensed to NK Marine Solutions UK Ltd and is protected by copyright, trade mark and other intellectual property laws.

You may view, download and print pages from the site for your own personal or internal business use. You may not:

• Reproduce, republish or redistribute our content commercially without our written permission.
• Use our name, logo or branding in a way that suggests endorsement or affiliation.
• Extract, scrape or systematically copy data from the site.

Third-party brand names and trade marks appearing on the site remain the property of their respective owners.

You agree to use our website lawfully and not to:

• Introduce viruses, malware or any other harmful code.
• Attempt to gain unauthorised access to the site, its servers or any connected system.
• Interfere with the normal operation of the site, including through denial-of-service activity or automated scraping.
• Submit false, misleading or fraudulent information, including in reviews or enquiry forms.
• Use the site for any unlawful, fraudulent or harmful purpose.

We may restrict or withdraw access to the website where these rules are breached, and will report serious breaches to the relevant authorities.

We do not guarantee that the website will always be available or free from errors. We may suspend, withdraw or change all or part of the site for business or operational reasons.

Our website may contain links to third-party sites, tools or resources. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss arising from your use of them. Their inclusion does not imply endorsement.

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to: severe weather, storms at sea, port closures or congestion, strikes and industrial action, carrier failure, customs or border delays, fire, flood, epidemic, war, civil unrest, terrorism, sanctions, government action, and failure of public or private telecommunications or utility networks.

In such circumstances we will contact you as soon as possible and the time for performance will be extended accordingly. If the event continues for more than 30 days, either party may cancel the affected Contract and we will refund any sums paid for Goods not supplied.

We process personal information in accordance with UK GDPR and the Data Protection Act 2018. Full details of what we collect, how we use it, who we share it with and your rights are set out in our Privacy Policy, which forms part of these Terms.

Our use of cookies and similar technologies is described in the same policy and managed through the consent banner shown on your first visit.

We may amend these Terms from time to time to reflect changes in our products, our business practices, or legal and regulatory requirements. The “Last updated” date at the top of this page shows the most recent revision.

The Terms that apply to your Order are those in force at the time the Order is placed. Continuing to use the website after an update means you accept the revised Terms.

• Entire agreement. These Terms, together with our order confirmation and Privacy Policy, form the entire agreement between us and supersede any prior discussions.
• Severance. If any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force.
• Waiver. A delay in enforcing any right under these Terms does not prevent us from enforcing it later.
• Assignment. We may transfer our rights and obligations under a Contract to another organisation. You may only transfer yours with our written consent.
• Third parties. A person who is not party to a Contract has no rights to enforce it under the Contracts (Rights of Third Parties) Act 1999.

These Terms and any Contract formed under them are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a Consumer resident elsewhere in the UK, you may also bring proceedings in the courts of the country in which you live.

We would always prefer to resolve matters directly. If you have a complaint, please contact us first at [email protected] and we will work with you to reach a fair outcome.

For any questions about these Terms & Conditions, an existing order or a trade account, please contact:

NK Marine Solutions UK Ltd
Email: [email protected]
Website: nkmarine.co.uk

We aim to respond within 5 working days.