Depending on how you interact with us, we may collect the following categories of personal information:

• Identity & contact data — name, billing and delivery address, email address, telephone number, company name (if applicable).
• Order data — items purchased, order history, payment details (processed securely by our payment provider; we do not store full card numbers).
• Vessel & shipping data — for chandling customers: vessel name, ETA, port of call, requisition details.
• Technical data — IP address, browser type and version, time zone, device information, pages visited and referring URL.
• Marketing preferences — your consent and preferences for receiving communications from us.
• Correspondence — messages you send us by email, contact form or WhatsApp.

We use your personal information for the following purposes:

• To process and fulfil your orders, including chandling deliveries to vessels at port.
• To communicate with you about your order, delivery, quotes and customer service queries.
• To manage your account on our website.
• To send you marketing emails about products, offers and services only where you have opted in.
• To improve our website, products and services through analytics.
• To comply with legal obligations including tax, customs, bonded-stores and accounting requirements.
• To detect and prevent fraud or misuse of our services.

Our lawful bases under UK GDPR are: performance of a contract, your consent (for marketing), legitimate interests (for service improvement and fraud prevention) and legal obligations.

Our website uses cookies and similar technologies to function properly and to understand how visitors use the site. These include:

• Essential cookies — required for shopping cart, login and checkout. Cannot be disabled.
• Analytics cookies — help us understand visitor behaviour (e.g., Google Analytics). Anonymised where possible.
• Marketing cookies — used only with your consent to show relevant ads on other platforms.

You can manage your cookie preferences via the consent banner on first visit, or by clearing cookies in your browser.

We do not sell your personal information. We share it only with trusted third parties who help us deliver our services, including:

• Payment processors (e.g., Stripe, PayPal) for secure transactions.
• Couriers and shipping agents for order delivery and port-side handover.
• Customs and port authorities for chandling and bonded-stores documentation.
• Email and CRM providers for transactional and (with consent) marketing communications.
• Hosting, analytics and security providers that keep the website running.
• Professional advisors (accountants, lawyers) where required.
• Regulators and law-enforcement bodies where legally required.

All third parties are bound by written contracts requiring them to safeguard your data and use it only for the purposes we specify.

We operate across the UK, Italy, Greece, France and other ports. Your data may be transferred to and processed in countries outside the UK or EEA. When this happens, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO or European Commission.
• UK or EU adequacy decisions where applicable.
• Contractual confidentiality and security commitments.

We keep your personal information only as long as necessary for the purposes set out above and to comply with our legal obligations:

• Order and transaction records: 7 years (for UK tax and accounting law).
• Customer account data: while your account is active, plus a reasonable inactivity period.
• Marketing data: until you withdraw consent or after 24 months of inactivity.
• Chandling delivery records: as required by customs and bonded-stores regulations.

After these periods, your data is securely deleted or anonymised.

Under UK GDPR and EU GDPR you have the following rights:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete information.
• Right to erasure — request deletion in certain circumstances.
• Right to restrict processing — ask us to pause certain uses of your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to direct marketing or processing based on legitimate interests.
• Right to withdraw consent — at any time, where processing is based on consent.
• Right to lodge a complaint — with the UK Information Commissioner’s Office (ICO) at ico.org.uk or your local EU supervisory authority.

To exercise any of these rights, email us at [email protected]. We respond within 30 days.

Our products and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

We take the security of your personal information seriously. Our website uses HTTPS encryption for all data transmission, and we apply industry-standard safeguards including:

• Access controls and authentication on internal systems.
• Encrypted storage for sensitive data.
• PCI-compliant payment processors.
• Regular security reviews and patching.

While we work hard to protect your data, no system is 100% secure. If a breach affecting your rights occurs, we will notify you and the ICO as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top of this page shows the most recent revision. For material changes, we will give you reasonable notice (e.g., a banner on the site or an email).

For any questions about this Privacy Policy, your personal data, or to exercise your rights, please contact:

NK Marine Solutions UK Ltd
Email: [email protected]
Website: nkmarine.co.uk

We aim to respond within 5 working days.